Cancellation

[Sally_-ann]

I had a conversation with one of your advisors when my broadband was cancelled with you im now checking to make sure its been done as ive just had a bill to pay but I thought my notice was given from the 30tb Narch

[Daniel0210]

@Sally_-ann 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

[caesarome]

@Sally_-ann 

If you gave notice on the 30th March what date was you given for your broadband to be cancelled ?