Cancellation

[Emma19701]

Please could you advise if I can cancel my sky keeping my broadband

[TechMaverick]

If you have Sky TV, Mobile and Broadband - dependant on if you are in or out of contract you can cancel each product 🙂 

I would speak to retentions to see if they can help though! 

How to cancel your Sky Broadband 

[caesarome]

@Emma19701 

You don't say what you mean by "My Sky", but if you mean Sky TV then you can cancel it if you are not in the minimum term of a contract. You would need to contact Sky and give them 31 days notice to do this.

[Daniel0210]

@Emma19701 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.