Discussion topic: Cancellation but charged

This message was authored by: Karlie10 · ‎11 Nov 2024

Hi I have been charged for monthly payment yet I have cancelled with sky and moved to a new provider.please can you let me know when the payment will be reversed?

also please advise when I will receive return information to return the equipment

thanks

karlie

This message was authored by: Daniel0210 · ‎11 Nov 2024

@Karlie10

What service did you cancel?

How did you cancel?

Did you receive email confirmation from Sky acknowledging the cancellation?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎11 Nov 2024

@Karlie10

Don't know if it applies in your case, but note that switching to a different ISP doesn't cancel subscription television from Sky (even where the new ISP offers television service)

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Discussion topic: Cancellation but charged

Cancellation but charged

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