Cancel

[Carl79--]

How do.I cancel my services siting their complete failure or customer support without penalties?

[caesarome]

@Carl79-- 

You don't say what services you have so you would be best of calling Sky and speaking to them about this, if you are in a contract and they will let you cancel then it is 14 days notice required for broadband and talk and 31 days for Sky TV.

[Carl79--]

I have sky q and broadband. I spend around 6 hours on the phone last time. Sent from department to department amd spoke to 15 people in total. Issue is still not resolved. Quite frankly no one should have to put up with that regardless of what stage in my contract I am at.

[Daniel0210]

@Carl79-- 

You haven't said what issues you are having with your broadband or Sky Q so as fellow customers all we can do is give you basic cancellation advice …

To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

🔹

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. Again it's important that you obtain proof of posting and keep it safe and indefinitely.