Cancel sky subscription - hearing difficulties

[TimmyJenni]

Hi 

Can someone provide an email address that I can use to cancel my Sky Subscription.  I have been able to fine a phone number (with GREAT difficulty) but because I am hard of hearing I would rather use email.

I get to the page where you see 'contact' but there are no details.

Thanks

[caesarome]

There are a few ways to do this including using a messaging service as you can see via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.

There might be some other options here if you are registered with the accessibility team:

https://www.sky.com/help/articles/contacting-sky-accessibility

[GD1]

@TimmyJenni  Are you registered with the Acessibility Team as they have a number ios addtional contact options.  https://www.skyaccessibility.sky/

[TimmyJenni]

Thanks @caesarome , this what I've done but the contact details do not appear

[TimmyJenni]

No I am not registered with this

[TimmyJenni]

 

[caesarome]

Have you tried clearing your browsers cache or tried using a different web browser as it is working for me as they appear after about 5 seconds.

[TimmyJenni]

This is where I get to, I've tried on PC and also on phone both are the same

[Daniel0210]

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@TimmyJenni wrote:

Thanks @caesarome , this what I've done but the contact details do not appear

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@TimmyJenni 

They work for me. Give it 5-10 seconds to load after clicking 'yes I still need help'. Can you confirm you are in the UK and not ROI?

[TimmyJenni]

Can you send me the contact details that you see?

I've tried explorer, chrome, Firefox and Edge and also safari on phone, using wifi and mobile data. It's not appearing for me. 

it's very frustrating!!

[TimmyJenni]

I am ROI

[Daniel0210]

@TimmyJenni 

Thanks for clarifying. In that case have you changed the flag in the bottom right corner of the link to the ROI flag? That will provide the options available to you. If my memory serves me right that is calling or writing, so might be better to contact the Accessibility Team (who I presume cover ROI as well). 

[TimmyJenni]

I changed the flag to UK and this seems to have worked. They are dealing with my request now 🙂

good for other ROI people to know!!