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Discussion topic: Cancel netflix

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This message was authored by MagsG This message was authored by: MagsG

Cancel netflix

I recently added netflix to my sky account but now want to cancel. Can someone tell me how I do this please
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This message was authored by caesarome This message was authored by: caesarome

Re: Cancel netflix

Posted by a Superuser, not a Sky employee. Find out more

@MagsG 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Select "Yes, I still need help" at the bottom of the page.

 

If you are in a contract now for Netflix then Sky might not let you cancel.

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MagsG
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This message was authored by MagsG This message was authored by: MagsG

Re: Cancel netflix

I don't want to cancel Sky, I only want to cancel

This message was authored by caesarome This message was authored by: caesarome

Re: Cancel netflix

Posted by a Superuser, not a Sky employee. Find out more

If you pay for Netflix via your Sky account then you need to get in touch with Sky support which is why i posted that ink above.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cancel netflix

Posted by a Superuser, not a Sky employee. Find out more

If you have upgraded your Netflix tier via Sky, and you are on a. Sky package that would include the "standard with ads" tier you can switch your Netflix tier back to the "free included" tier via https://www.sky.com/mysky/tv

 

Sky Stream and Sky Broadband customer

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This message was authored by Nic1973 This message was authored by: Nic1973

Re: Cancel netflix

I've tried cancelling netflix several times. Sky tell me to contact netflix and netflix tell me to contact sky.

I was sent here to give 30 days notice but even this seems impossible, if you manage to cancel netflix please let me know.

This message was authored by Alphacos This message was authored by: Alphacos

Re: Cancel netflix

I had a offer for 2 months free Netflix and wanted to cancel it. The offer was advertised by Sky and payment would have appeared on my Sky bill. I used the Chat feature on the contact us screen and spoke to an Sky employee (after getting past the Chat Bot). He arranged to downgrade the Netflix subscription which will mean the Netflix subscription will finish in 31 days. After that no payments will be taken. All sorted in about 10 minutes. 

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