Cancel an order

[Sam353]

I am learning to do things for myself following my husbands sudden death 

I order a sky box thing for my daughters room and somehow ordered 2. How do I cancel one

[Addie15]

Hi there, @Sam353 .I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Sam353]

Thank you 

I did ring and speak to someone in the end 

sadly even though it was within half an hour of ordering it was too late so I have to send it back and request a refund