@Richard1100
You will need to do this via whoever you are paying so if it is Netflix then you will need to contact them or Sky if it is via them so for Sky so under “Need more help” at the bottom of this page might be the number to use:
https://www.sky.com/help
Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.
Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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