Posted by a Superuser, not a Sky employee. Find out more
@Helpplease7 If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.
Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
If a payment is 2+ weeks overdue you will have to pay the next bill as well.
If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).
If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.
Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link https://www.sky.com/manage/bill/
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
As already stated you need to wait for your payment to clear into Skys account.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
We can't answer that as it will take as long as the banks to clear it so hopefully not to long.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
