Can't have TV subscription due to technical error

[Anonymous]

Tried 3 times to take out a subscription for Stream & Broadband. 3 X payments made for additional pucks. Each time order cancelled by the "back office". Was initially told was due to CRA, which was not true. One agent on messenger advised my credit was excellent and the issue is a technical one and that's the only reason. Yesterday I received an email to speak to an "expert", when I called they couldn't even locate the email and confirmed my TV subscription is cancelled again but not the Broadband. I asked for that to be cancelled as don't want one without the other. Very disappointed and annoyed that nobody can actually sort this issue out. Looks like I'll stay with Virgin, who maybe slightly more expensive but at least they can sort out problems. 

 

[Daniel0210]

@Anonymous 

Your image was rejected as the chat content contained a phone number which isn't permitted on the forums. Feel free to resubmit it with the number blocked out. 

[Anonymous]

Tried 3 times to take out a subscription for Stream & Broadband. 3 X payments made for additional pucks. Each time order cancelled by the "back office". Was initially told was due to CRA, which was not true. One agent on messenger advised my credit was excellent and the issue is a technical one and that's the only reason. Yesterday I received an email to speak to an "expert", when I called they couldn't even locate the email and confirmed my TV subscription is cancelled again but not the Broadband. I asked for that to be cancelled as don't want one without the other. Very disappointed and annoyed that nobody can actually sort this issue out.