Discussion topic: Can't access bill information online or on app. Error message 'something has gone wrong'

This message was authored by: MaggieP3 · ‎08 Jan 2026

I am trying to check the breakdown of my bill. I constantly get an error message as above whenever I try to access it either online or on the app. Live chat couldn't help either. Any ideas?

This message was authored by: caesarome · ‎08 Jan 2026

@MaggieP3

Try linking your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: MaggieP3 · ‎08 Jan 2026

I tried this but it just goes to @The page you are looking for cannot be found'.

This message was authored by: caesarome · ‎08 Jan 2026

You will have to call Sky as it might be your account isn't linked to your ID so they will need to look into this for you.

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If someone has helped you then please click on the LIKES button in their post.
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Discussion topic: Can't access bill information online or on app. Error message 'something has gone wrong'

Can't access bill information online or on app. Error message 'something has gone wrong'

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Re: Can't access bill information online or on app. Error message 'something has gone wrong'

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