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Discussion topic: Can I recover a web chat?
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This message was authored by: Dmcg
Message posted on 12 Oct 2026 10:34 PM
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Can I recover a web chat?
Hi there,
Does anyone know if I can recover a webchat I had with an adviser earlier today. I meant to save it to refer back to later but closed it without thinking. Am I out of luck or is there some way to get it back?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 12 Oct 2026 11:00 PM
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Re: Can I recover a web chat?
Possibly the only way it to put in a subject access request here:
https://www.sky.com/help/forms/customer-information-request
The only slight issue is that these can take up to 28 days to be actioned.
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