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Discussion topic: Can I recover a web chat?

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This message was authored by: Dmcg

Can I recover a web chat?

Hi there,

 

Does anyone know if I can recover a webchat I had with an adviser earlier today. I meant to save it to refer back to later but closed it without thinking. Am I out of luck or is there some way to get it back?

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This message was authored by: caesarome

Re: Can I recover a web chat?

Posted by a Superuser, not a Sky employee. Find out more

@Dmcg 

Possibly the only way it to put in a subject access request here:

 

https://www.sky.com/help/forms/customer-information-request

 

The only slight issue is that these can take up to 28 days to be actioned.

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