Can I get help getting a refund

[Julsmcb]

I have cancelled my service in July and returned equipment - I am showing a credit on my account and the direct debit is still active 

my refund has not been paid 

[Mark39]

@Julsmcb you'll need to contact Sky I'm afraid. We're not able to ask Sky to message you at the moment.

[caesarome]

@Julsmcb 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Julsmcb · Accepted solution]

Thank you - I have contacted sky and they have said it should be refunded within 5 days 

appreciate the help 

[Daniel0210]

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@Julsmcb wrote:

Thank you - I have contacted sky and they have said it should be refunded within 5 days 

appreciate the help 

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@Julsmcb 

Just be aware that'll be 3-5 working days. 

[Julsmcb]

Thank you