CHARGED TWICE!!

[THEDUKE1000]

I paid my monthly bill with my credit card as I do every month manually, before the due date. For some reason I've also been charged automatically on the due date without my authorisation! This means I've paid my bill twice this month.

[Daniel0210 · Accepted solution]

@THEDUKE1000 

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.