CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

[Bob0508]

I find it disgusting that you would charge a pensioner with Parkinson's £0.52 on 3 occasions when I had misplaced my mobile and was using my landline to find it. You can see 3, 5 and 6 seconds on my statement and you charged £1.56 total. How do you sleep at night? Does the cost of living ring any bells?

Will you do the right thing and refund these charges, please?

[GD1]

@Bob0508  If you're using the Pay as You Talk option then any calls are charged.   

https://www.sky.com/help/articles/sky-talk-tariff-guide

Sky Pay As You Talk - Usage based  - All Day  Monday to Sunday = UK Calls 27p per minute Mobile Calls 27p per minute

[Mark39]

We're customers here, I'm afraid @Bob0508 . If these calls were legitimately charged, I'm unclear why Sky should refund them?

[PandJ2020]

You're not talking to Sky here - just other customers.

Charges are automated based on your usage as per the tariff.

Of course, you can call Sky on 150 and see if they will consider goodwill.  Perhaps worth registering here: https://skyaccessibility.sky

[PandJ2020]

---

@GD1 wrote:

@Bob0508  If you're using the Pay as You Talk option then any calls are charged.   

Sky Pay As You Talk - Usage based  - All Day  Monday to Sunday = UK Calls 27p per minute Mobile Calls 27p per minute

---

For clarity calls are rounded up to whole minutes and there's a 25p connection charge.  So 25+27=52p

[martswain]

@Bob0508 it's the same with TalkTalk landlines, any call to a mobile results in charges as soon as it rings irrespective of whether it is answered or goes to voicemail.

As this is a customer forum you won't get a refund through having a rant here.

You can call customer services for free on 150 but don't hold your breath, the charges apply to all customers.