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This discussion topic has been answered Discussion topic: Broken package

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This message was authored by: James442

Message posted on ‎24 Jul 2025 01:26 PM

Broken package

I received the package to put the Sky Box into. I have unfortunately damaged it. I tried to open it but I took off a lot of the flap. No way of folding it over to safe guard the Sky Box. 

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This message was authored by: caesarome Answer

Message posted on ‎24 Jul 2025 01:39 PM

Re: Broken package

Posted by a Superuser, not a Sky employee. Find out more

@James442 

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: James442

Message posted on ‎24 Jul 2025 01:32 PM

Re: Broken package

I haven't had a reply

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Message posted on ‎24 Jul 2025 01:37 PM

Re: Broken package

Posted by a Superuser, not a Sky employee. Find out more

@James442 we're a forum, not a live chat, and you're posting to other customers not Sky Customer Services. You can obtain or use your own packaging as explained here: https://www.sky.com/help/articles/return-tv-broadband

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This message was authored by: caesarome Answer

Message posted on ‎24 Jul 2025 01:39 PM

Re: Broken package

Posted by a Superuser, not a Sky employee. Find out more

@James442 

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎24 Jul 2025 01:46 PM

Re: Broken package

Posted by a Superuser, not a Sky employee. Find out more
@James442 wrote:

I haven't had a reply

It's only been 6 minutes since your 1st post and 2nd post, please see the message in this image:

 

GD1_0-1753361152518.png

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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