Broadband

[saskia1]

Have been with sky for years till my contract finished so phoned to get a new one this is were it went all wrong , Agent asked me questions but obviously not the right ones she didn't ask if I was a previous customer but all this jargon about the latest things available and I agreed not knowing what I was agreeing too anyway they sent out a puck which was no different to my service then she must have cancelled my payment which I didn't making me a late payement of £49.50 then another £41.16 plus £27. For kids programme all in the month of September .On phoning them again be quicker flying to the moon I cancelled the £27 kids one and told to return the puck which I did to add to that I get a text saying they haven't received it and threatening another charge for £45.00 but as I said phoning is hell on earth but I have returned the said puck on the 27th September  and have the receipt to prove it .this has been a nightmare and wished I had cancelled from day one.

[caesarome]

---

@saskia1 wrote:

and have the receipt to prove it .

---

Then help can be provided to you via here as your post has been escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @saskia1 and the equipment has been updated