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Discussion topic: Broadband credit

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This message was authored by: Vickie+1

Broadband credit

Hi there I still had credit on my broadband account before I changed my service to toob Should the credit not be transferred on to my tv account
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This message was authored by: caesarome

Re: Broadband credit

Posted by a Superuser, not a Sky employee. Find out more

@Vickie+1 

If the credit is still on your account then your next bill for your TV should use this credit.

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This message was authored by: Mark39

Re: Broadband credit

Posted by a Superuser, not a Sky employee. Find out more

@Vickie+1 wrote:
Hi there I still had credit on my broadband account before I changed my service to toob Should the credit not be transferred on to my tv account

@Vickie+1 if they're separate accounts, I don't think so. You could either wait for the credit to be refunded to your bank (providing the direct debit is still active) or ask Sky to refund it manually.

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