Broadband credit refund

[DefinitelyT]

It's probably been asked before but do Sky automatically issue refunds? I have almost £40 in credit on my Sky broadband but I left Sky nearly 3 months ago. What is the best way about getting a refund, or do I just wait? Thanks

[Daniel0210]

@DefinitelyT 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.