Broadband credir refund

[Gaz111]

Cancelled broadband took money out of account still after contract ended. 

[Daniel0210]

@Gaz111 

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

[caesarome]

@Gaz111 

This might have happened if the bill had already been created prior to your final day with Sky Broadband as the bill will have been created 14 days earlier so can you confirm that you now see a credit on your account and that your payment details are still in place because if you do see a credit and the payment details are still on the account we can ask Sky's messaging team to contact you via here about getting the credit refunded back to you.

[Gaz111]

Monthly direct debit taken 1st June still no credit. 

[caesarome]

@Gaz111 

What day was your last one with Sky Broadband ?

What shows on what will have been your new bill ?

[Daniel0210]

@Gaz111 

We have already explained the timings. Refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.