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Discussion topic: Broadband contract renewal

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This message was authored by: Pete1468

Message posted on ‎09 Jun 2026 10:53 AM

Broadband contract renewal

My broadband contract runs out next month, I have been sent a renewal option email by Sky, when I select it, it takes me to a page then crashes. The same happens when I try do this on the MySky app. It is not possible to explain this to the AI assistant. Is there anyone at Sky I can actually discuss this with who understands what I'm on about?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Jun 2026 10:57 AM

Re: Broadband contract renewal

Posted by a Superuser, not a Sky employee. Find out more

@Pete1468 

When calling saying nothing when asked anything by the bot and remain on the line or say something like cancel to see if that gets you through to someone.

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