Broadband bill

[Caitlanf]

Hi I am unable to pay my bill until Friday 27th July 2025. However my services have been suspended and I'm unable to pay until then is it possible to get it switched back on until next Friday my payment date please. I'm really upset worrying.

[Mark39]

@Caitlanf I'm afraid once your services have been suspended, the only way to get them reinstated is to pay the amount outstanding and re-setup your direct debit or monthly card payment (it's cancelled when your service is suspended).

[Daniel0210]

@Caitlanf 
As stated, you services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty