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Discussion topic: Broadabnd set up a complete shambles

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This message was authored by: Ian_L

Broadabnd set up a complete shambles

A few weeks aog we signed pu for Sky broadband and given an install date 10 days later. This got put back a few days then we get told that we cant have it installed for 3 months (mid June). Fine we can wait.

 

However, today someone turned up dug up in the pavement to put a duct in but didnt tell us. However they must have broken the Virgin fibre cable early afternoon. So I spent some time checking my Virgin box and restarting it with no luck so contacted Virgin.

On going out of the house  I noticed that the patched tarmac and duct installed right up against the Virgin cable.

Virgin cant send an engineer to us for a few weeks so now we have no broadband or Skt TV til either they come out or Sky can actually install their broadband service. I know this is Openreach doing the work but our contrac is with Sky.

 

I am tempted just to get rid of all my Sky TV and cancel their broadband as they have well and truly screwed us over.

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This message was authored by: PandJ2020

Re: Broadabnd set up a complete shambles

Posted by a Superuser, not a Sky employee. Find out more

What did Sky say when you reporting this to them?

I am just another Sky customer and my views are my own even if you don't like the answers
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