Broad band cancellation

[Paul1000]

Hi I cancelled my b/band on 28 th July and you billed me for this month and I would like it back please

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support, you'll need to phone Sky

[Daniel0210]

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@Paul1000 wrote:

Hi I cancelled my b/band on 28 th July and you billed me for this month

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@Paul1000 

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.