Blocked tv

[Lee741]

I rang sky up last week explaining my pay dates have changed and would pay on 28th and they said that was fine and even on my online sky it said £190 due 28th august but this morning being 23rd they have blocked me so rang up and bluntly said there's nothing they can do,I'm disabled and live on my own with no family members left in my life to help so I'm very anctious and getting panic attacks.iv been with sky for 15 years..you would think in this day and age even if you missed 1 payment due to pay dates changing etc that you would still be able to watch television and not being treated like a naughty little boy especially when I spoke to some1 before hand and they said it would be fine,so now I have 5 days without tv,broadband and home phone for which I need for work purposes as work from home..after all the hundreds of thousands iv paid them in 15 years I get treated (Removed) 😔

Moderator note: Removed inappropriate language

[Daniel0210]

@Lee741 

Unfortunately you were wrongly advised. The restriction process is automated and agents can't override it no matter what you were told.

If your Sky services have now been restricted Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can terminate your subscription.

Any calls to Sky will only prompt you to make your payment. If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.