Billing

[Harrietp23]

Ive really been struggling with my mental health and not keeping up to date with any of my bills please can you restore my broadband and I will pay all of the bill on July the 28th

[Mark39]

@Harrietp23 we're customers here. It's unlikely that Sky will respond to your post.

I'm afraid that won't happen. Once your services are restricted, they'll only be reinstated once the outstanding amount is settled.

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141