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Discussion topic: Billing

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This message was authored by: Bluck19

Message posted on ‎17 Apr 2026 10:53 AM

Billing

Why is my bill 51.95 when l am new customer l was told my bill will be 39 pounds a month  and l was only connected on 13th April had bill on 14th.

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎17 Apr 2026 10:58 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Bluck19   What does your bill breakdown show?  The 1st couple of bills may be higher as they cover a period of more than one month, you should also be aware you're biilled monthly in advance for services.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Daniel0210

Message posted on ‎17 Apr 2026 10:58 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Bluck19 

Have you checked the bill dates? Does it cover longer that the normal month? The first couple of bills are generally higher due to the dates they cover. Check future bills to see if that is the amount you're expecting.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Daniel0210

Message posted on ‎17 Apr 2026 11:03 AM - last edited: ‎17 Apr 2026 11:05 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Bluck19 

No need to post exactly the same again. We've provided an explanation.

 

edit: duplicate removed

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: PandJ2020

Message posted on ‎17 Apr 2026 11:04 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more
@Bluck19 wrote:

Why is my bill 51.95 when l am a new customer and l was told my bill will be 39 pounds a month and l was only connected on 13th April and l had bill on 14th April.

Did you read the replies?

I am just another Sky customer and my views are my own even if you don't like the answers
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