Billing

[Paul909]

Hi I got a new supplier for my broadband as my contract with sky had come to an end. They took over the contract last week. I last paid on the 1st March for the month. I have just checked my bank and you have taken £52 out of my account for a service that you are not providing. Can someone explain why this has happened? 

[Daniel0210]

@Paul909 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date. It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Is it showing as a credit on your Sky account?

[caesarome]

@Paul909 

As you switched to this other supplier last week this bill might have already been created beforehand so does your account now show a credit for this overpayment because if it does we can arrange some help for you via here to get it refunded.