Billing

[Stormtrooper]

Hi I paid my bill on the 9 th of December like I normally do but today you charge me again today out of the blue and say I'm in credit but I have got any money till after Xmas now and it normally goes out on the 9th so why have you taken it to day for

[Daniel0210]

@Stormtrooper 
Not us. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome]

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@Stormtrooper wrote:
Hi I paid my bill on the 9 th of December like I normally do

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@Stormtrooper wrote:
it normally goes out on the 9th so why have you taken it to day for

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How was it paid on the 9th, did you manually pay it and if so do you do this each month on the 9th or is it usually taken via a direct debit or an automatic card payment that you have set up on your card.