Billing

[Minty222]

Can't pay my October bill till the end of November need my services turned back on 

[Daniel0210]

@Minty222 

That won't happen I'm afraid. 

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[MarkGoldsmith]

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@Minty222 wrote:

Can't pay my October bill till the end of November need my services turned back on 

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That won't happen.

Sky don't operate on a "promise to pay" and they have a policy of restricting services when bills are overdue and services only get restored when all outstanding money ( including late payment fees ) are paid. Note that if you can't pay until the end of November, you will likely then have 2 bills ( October and November) that will need paying before your services are restored.

[Sharcuk]

@Minty222  The only way to have your service turned back on is to pay your bill and ensure you have a payment method set up.