Billing

[Reece4]

So I missed a payment with sky on the 1st of August I payed it on the 30th but today sky took double out of my account. What do I do?

[caesarome]

Does the payment you made on the 30th appear as a credit because if it does we can alert Sky messaging team for you who will get in touch with you via here regarding getting it refunded back to you.

Whst appears to have happened is the mid payment from the 1st was added to this months bill so you didn't need to pay it yourself.

[Reece4]

Hello thanks for answering, yes it does say credit carried over 

[caesarome]

Would you like the credit refunded or it will be used against your next bill.

[Reece4]

I would like it refunded 

[caesarome]

@Reece4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Reece4]

Thank you for all your help 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Reece4  an invite to chat.

[Reece4 · Accepted solution]

hi everyone i got it sorted, refund should be in my account in 3-5 days thank you everyone 

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Reece4]

I'm currently waiting on a refund from sky as it was showing up as credit carry on to the next bill, I contacted them and they told me that I would receive a refund, but how long would that be?

[Daniel0210]

@Reece4 

Normally up to 6 weeks but if Sky have manually arranged it then 3-5 working days. 

[Daniel0210]

@Reece4 

I have merged your post into your thread from Friday. You have already been told the time scales. You're looking at the end of this coming week. 

[caesarome]

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@Reece4 wrote:

they told me that I would receive a refund, but how long would that be?

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You answered your own question here 2 days ago:

@Reece4 wrote:

hi everyone i got it sorted, refund should be in my account in 3-5 days thank you everyone 

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Those 3-5 days don't include Saturdays or Sundays so it should be with you sometime in the coming week.

[Juju3]

Hi I went to pay my bill of 100 and it says 185 so I asked agent that is wrong he said no so I said can I pay 100 and 85 on end of oct he said no so I said fine I'm leaving if you can't help a vip customer I am leaving so I will just keep broadband and nothing else thankyou poor service by sky