Billing disputes

[Anitha1987]

I need an explanation from SKY why you are taking a direct debit of closed I phone 14 dearl which last installment finished by June 2026 as 25 pounds. 
why it is taken on July 2026. I have proof from my account upon verification.

i have only one existing deal from SKY I phone 17 which only 31 should be . That means from July 2026. Only 31 should go from my account.

i feel my account is misusing , if I didn't get a clarity with my bank statement I will go consumer support.

thanks

[Daniel0210]

@Anitha1987 
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

Are you certain the device is paid off? Did you receive an email from Sky acknowledging this?