Billing and restrictions

[Kevvo69]

Does anybody know how long after the due date sky restrict services for a bill not being paid. 

I don't have a proper bank account due to foolish decisions a few years ago and the account I do have can't have direct debits set up. I don't get paid until 6th august but I missed bills on 14th (broadband) and 17th (mobile) 

I don't want any special treatment as it's all my own fault. 

I just want to know how long I've got until they restrict me and wether I need to borrow money to pay the bill or not or if I can wait. 

[Daniel0210]

@Kevvo69 
The normal procedure is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(Don’t be tempted to make a manual payment at this point as it's likely that will go towards the following months bill, leaving your current bill unpaid and subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is an automated process and from what we’ve been told Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[GD1]

@Kevvo69  Sky normally attempt payment 10 days after the 1st attempt, after this time services start to be restricted.

[Kevvo69]

@Daniel0210  thank you that's helpful. Reason I was asking is because for the past couple of days the data hasn't been working on my mobile but it's working again now so I assume it was down to a fault. 

I don't have a direct debit set up I make manual payments anyway but that info is helpful. 

[daveNOS]

@Kevvo69 I believe the restrictions kick in quicker if you don't have direct debit set up, I'm sure it can happen within 48 hours of a bill being missed(I might be wrong though).

[Mark39]

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@daveNOS wrote:

@Kevvo69 I believe the restrictions kick in quicker if you don't have direct debit set up, I'm sure it can happen within 48 hours of a bill being missed(I might be wrong though).

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Pretty sure @daveNOS is right. You don't get a grace period unless you have a monthly payment in place.

[KayleighGeorge]

Hi my paymrnt date has changed, i now get paid on 6th every month, can i pay my overdue balance on 6th august please? And can i please keep my services on in the time being? 
thank you 

[Daniel0210]

@KayleighGeorge 

You haven't said when your payment date was. This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[KayleighGeorge]

Hi my payment date was the 25th but need it changed to the 6th of every month now, I can't pay in full on the 6th . Thank you 

[Daniel0210]

@KayleighGeorge 

If you didn't pay on the 25th and are now in arrears the reply to your first post still applies.