I've had a phone connection problem in my flat. Sky engineer has come on Tuesday and said that Openreach needs to come. When I asked if the activation has started, he said it'll only start when it's connected. Today, an engineer from Openreach came and fixed the problem. Sky broadband has just been activated today. So it should start as of today. But when I look at the invoice, I’ve seen that it has already been activated as if nothing went wrong. Could you advise on this please?
