Billed twice

[Gemma198]

Hi there,

I have been billed last month for broadband twice.  I am looking for a refund please.

I have also left sky broadband to go with UTILITY WAREHOUSE and realise there is an exit fee, could you send me a pdf statement with evidence of this exit fee on it please. 

Kind Regards,

Gemma

[Mark39]

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@Gemma198 wrote:

I have been billed last month for broadband twice.  I am looking for a refund please.

I have also left sky broadband to go with UTILITY WAREHOUSE and realise there is an exit fee, could you send me a pdf statement with evidence of this exit fee on it please.

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Do you see a credit on your Sky account? If so,,it can be refunded.

You can print your own pdf coye of your bill via the Bills section of your Sky account.

[MightyQuinn]

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@Gemma198 wrote:

could you

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Hi @Gemma198   Sorry, not us, we are other customers. Please see Welcome below.

[caesarome]

@Gemma198 

If you see a credit on your account and don't want to call then help can be arranged for you via here if you want.

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@Gemma198 wrote:

could you send me a pdf statement with evidence of this exit fee on it please. 

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You can download the bill here:

https://www.sky.com/bill/tv-broadband-talk

[Gemma198]

Hi there,

I have unfortunately not received a refund as yet.  Can you assist please? 

Thank you,

Gemma

[caesarome]

@Gemma198 

You didn't answer the question we asked if you see a credit on your account ?