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Discussion topic: Bill

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Avatar for Ashley1970
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This message was authored by: Ashley1970

Message posted on ‎25 Feb 2026 10:45 AM

Bill

Hi why was a double payment taken out this month
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎25 Feb 2026 11:07 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more
@Ashley1970 wrote:
Hi why was a double payment taken out this month

Did you make a manual payment?

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎25 Feb 2026 11:24 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more
@Ashley1970 wrote:
Hi why was a double payment taken out this month

Thats highly unlikely, Sky will only take a direct debit once, did you make an uneccesary manual payment?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎25 Feb 2026 11:29 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Ashley1970 if you're new to Sky, your first 2 bills may be a fortnight apart. Thereafter you're billed monthly. 

 

See the tab headed 'your first bills' here: https://www.sky.com/help/articles/understanding-my-bills

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