Bill

[Shannonhagan]

Hi hope can help me so my 1st bill when out of my bank on the 29th off Nov  so Says my bill is now £9.50 in Credit / bill payed 

I got a email to Says my bill not be payed if not pay I be charged  £5 but it left my bank on the 29th Nov so I am confused  

[caesarome]

A few questions:

When did you receive that email ?

Did you make a manual payment ?

Do you have a credit/debit card or a direct debit setup on your account ?

Are you sure the email is from Sky and not a scam one, so does it have a link it it that says it goes to your account and does it address you by saying "Dear User" or similar ?

[Shannonhagan]

I got emailtoday   yeah I pay it manually  my self  

Yeah I have my direct debit  set up  

I pay it it Says my bill is pay and I am £9.50 in Credit 

Hello Shannon,

Outstanding Sky Mobile Balance: £9.50

We've have been unable to collect payment for your Sky Mobile service using the payment details you've given us. This means your Sky Mobile account has an outstanding balance of £9.50.

We'll automatically attempt to collect from your card over the next 10 days. Please make sure funds are available to avoid restriction of your Sky Mobile services.

Failure to make payment for your data plan may result in an additional fee of £5 being applied to your account.

If you fail to keep your device payments up to date this may impact your credit score.

It's quick and easy to make a payment and set up new details, either:

•

Sign in to Sky here

•

Click here to open or download the MySky app.

For more information about managing bills and payments, plus the support we can offer customers in a vulnerable position, visit here

Thanks,

Your Sky Team

This us the email I got 

[Shannonhagan]

 

 

[caesarome]

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@Shannonhagan wrote:

Hi hope can help me so my 1st bill when out of my bank on the 29th off Nov

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Are you sure it went out of your bank on this date or was it the date you paid it as what has probably happened here is for some reason the direct debit wasn't taken so that is why you have been sent this email explaining that they will try again in 10 days time to pay it. As this is the case there was no need for you to pay it which is why the payment you made has gone on your account as a credit as Sky will still try to take the bill on that 10th day after the failure first time around. 

Regarding the credit, you can either leave it so it will be used to pay next months bill or you can have it refunded back to you, help of which can be arranged via here once the direct debit has been taken.

[Shannonhagan]

Left my bank on the 29th Nov I guess  I pay it on self what do I do now as I pay the £9.50 so have I pay this month  bill or not as I am confused  if I leave it on the account  the credit  will I still be charged  for the next bill do I still need pay my  bill  for this month if I got £9.50  or not as confused 

[Shannonhagan]

 

[caesarome]

As I said, Sky will still take the £9.50 then the bill will be paid.

The £9.50 you paid that you didn't need to is on your account as a credit so will be used to pay next months bill so nothing should be taken via the direct debit. Or you can have it refunded back you once Sky has taken the direct debit for it.

[Shannonhagan]

Gonna leave the £9.50 on my account  so that will cover my dec  bill

[Shannonhagan]

Just try take my bank again  and says not enough  money when they is £12 in my bank 

[caesarome]

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@Shannonhagan wrote:

Just try take my bank again  

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Which is what the email said would happen, the "10 days later".

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@Shannonhagan wrote:

and says not enough  money when they is £12 in my bank 

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You would need to ask your bank about this as it might be that you have another bill due out as well so there might not be enough to pay the Sky one.