You are talking to other Sky customers on here only as this is a community where we help each other.
What we can say is if the bill isn't paid then there is a chance your Mum's services will be restricted until the bill is paid in full and a continuous payment method has been set up on the account. Should she be 2 weeks (or more) late in paying this bill she would also need to pay the next one as well before her services will be restored.
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