Bill

[MissRH]

Good mornjng, 

I have just seen my bill for April 2023 is £110 a month. 
I signed up for a £100 a month contract, 

I was wondering if you can help 

reanne 

[Daniel0210]

@MissRH 

Are you a new customer or have you been with Sky for a while? 

[MissRH]

@Daniel0210 

i have been with sky since august last year 

reanne 

[Daniel0210]

@MissRH 

Too early for a discounted deal to have finished so most likely the annual price increase. 
There is an annual price increase in April, the same as in previous years. It’s allowed through your terms and conditions which you’ve agreed to. Sky can increase prices once in any 12 month period. Your contract is not a fixed price but your discounts are. If you haven’t received it yet you’ll get an email or letter by the 23 March outlining the increases (and your options regarding being able to cancel broadband penalty free within 30 days).

[MissRH]

@Daniel0210 

so it can't be taken away is that what your saying 

[Daniel0210]

@MissRH 

All customers are affected by the price increase. If you compare your latest bill to a previous one you should see where the differences are. When you get your email/letter it should outline the increases. 

[PandJ2020]

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@MissRH wrote:

I signed up for a £100 a month contract

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You didn't.  You signed up for fixed discounts for 18 months.  The discount is applied relative to the list price - the list price can (and has) changed.