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Discussion topic: Bill should be £96 but it’s £200

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Avatar for Rachael36
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This message was authored by: Rachael36

Message posted on ‎25 Nov 2024 10:48 PM

Bill should be £96 but it’s £200

I am a loyal customer of 14 years and was offered a new contract at £96 a month. Sky have taken £200 this month. I was told about a £20 admin fee (extortionate but agreed to pay) but have been charged £40 admin fee. 
I am not happy to pay £200 so close to Christmas and am seriously considering leaving as this is a ridiculous charge and monthly expense.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎25 Nov 2024 10:52 PM

Re: Bill should be £96 but it’s £200

Posted by a Superuser, not a Sky employee. Find out more

When did you agree to this discount with Sky, was it 14 days ago or less, if so what shows on your next bill ?

 

If you have agreed to  a new contract then it is likely that Sky will not let you leave.

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