Bill payment

[Ken79]

Hi i am writing in reagrds to my bill which was manually paid on the 14th of febuary which i paid early but now i have being charged again on my credit card 

[Daniel0210]

@Ken79 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[caesarome]

@Ken79 

For the payment you made so you now see a credit on it as it is this that can be refunded.