Bill payment taken in error

[Stephenbradley]

A Bill payment of £98 was taken from my account on 27th July, however the month before I spoke to a customer service agent who paused my payments, as I am not using it at the moment, due to being in hospital, now that has left me short as I haven't been getting a full payment.

[PandJ2020]

I wasn't aware Sky offered account pauses.  (Only payment holidays for credit items)

You'll need to contact them again to query this.

[MightyQuinn]

Hi @Stephenbradley   As you have discovered, the advisor was probably economical with the truth. Told you what you wanted to hear.