Discussion topic: Bill payment changes

This message was authored by: Helorob · ‎10 Feb 2023

Hi my first bill is £37 which I understand , next bill is £25 which is what I agreed to but then next two payments are showing as £29 I took out a contract for £25 ?? Which also included a gift card for £100 which hasn't been mentioned

This message was authored by: Daniel0210 · ‎10 Feb 2023

@Helorob

Have a look at the breakdown of a future bill and see where the extra £4 is from. Clicking on the blue arrow next to the amount might provide more information. Could it be the annual price increase (due from 1 April).

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This message was authored by: Helorob · ‎10 Feb 2023

Ah OK, yes must be price rise I ll have to contact them as only budgeted for £25 for 18 months , thank you

This message was authored by: caesarome · ‎10 Feb 2023

@Helorob wrote:

Which also included a gift card for £100 which hasn't been mentioned

These can take up to 45 days to be sent, that includes the 31 day cooling off period and 14 days to be sent after that.

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Discussion topic: Bill payment changes

Bill payment changes

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