Hello there i need to fix my billing problem and package for my monthly subscription because there is a miscommunication by your employee and i told them to make same package as before for 24 pound per month but now there is 45 per month which one I don't ask for and I returned your old sky broadband which one I Didn't use for a single time but i paid around 45 pound for that before ordering new one i asked to one of your team member for my refund they said yes you will get but I didn't get any refund and my problem is not fixed yet. And your customer service is veryy poor im very tired of the customer service they always say will be back hold on but they just disappear after some time. I talked with 4"5 staff from your team but they are just listening my problem and cut the phone and disappeared this is very unprofessional behaviour. If my problem is not going to solved i have to cancel my contract with sky. Please!!
