Bill increase

[Ninab2301]

Hi you have upped my monthly payment from 39.50 to 48.50. I am very unhappy about this and don't know why this has happened?

[Daniel0210]

@Ninab2301 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

It sounds like your discount(s) have ended. If it has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. 

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[MarkGoldsmith]

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@Ninab2301 wrote:
Hi you have upped my monthly payment from 39.50 to 48.50. I am very unhappy about this and don't know why this has happened?

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I'd suggest checking the itemised bill and compare with last month's to see what has increased but i'd suspect you had in-contract discounts which have now expired.