Bill credit not received

[Pinkabbie]

Hi. I have a credit on my account that I cancelled. I was told it would be refunded at the beginning on November but ive not received anything as yet. It says on My Sky that it will come off my next bill but im no longer with Sky

[Daniel0210]

@Pinkabbie 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.