Bill already paid

[Dara304]

Bill already paid and ye tried to take 70 out again 5 times in last few days

[Daniel0210]

@Dara304 

Have you made a manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Dara304]

Hi ya I paid bill 2 weeks ago so def went thru and its normally 35 a month not 70 wont be able to afford that if its gone up to 70 a month 😬

[caesarome]

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@Dara304 wrote:
Bill already paid and ye tried to take 70 out again 5 times in last few days

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@Dara304 

Does the payment you manually made appeared on your account as a credit because of it has then it has not paid your bill as this can happen if you did this to close to your billing date as manual payments are not needed.

[Dara304]

No says bill paid and says bill at bottom 0.00

[caesarome]

When is your actual billing date and when did you make this payment ?

[DaveDrizen]

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@Dara304 wrote:

No says bill paid and says bill at bottom 0.00

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It quite normal  for bill to say at bottom 0.00 a couple of days before your normal  payment date it the way Skys system works,  dose not mean the amount has been received.  Sky will try to take payment because that your normal date even if you have made a manual payment which you should not have done. Any manual goes as a credit on the next future bill, not to pay the current one.