Discussion topic: Bill Question
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Message posted on 13 Jul 2026 04:27 AM
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Bill Question
My account is in credit and covers my bill will sky mobile still take out normal monthly direct debit
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All Replies
Message posted on 13 Jul 2026 05:06 AM
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Re: Bill Question
If your Sky Mobile account has credit on it that should be used first before money is taken via your normal payment method.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 13 Jul 2026 09:30 AM
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Re: Bill Question
The credit should be used as long as it was on the account before the bill was created and this happens 14 days before the billing date.
As you can view your bill on the MySky app you should be able to see if the credit is going to be used to pay it.
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