Being charged for equipment returned

[LisaJEB]

I have been charged £50 for equipment that I have returned and a future bill states that I am going to be charged a further £115. I do have proof of return and I am really disappointed that these charges have been applied without anytime ringing me when I have been a loyal customer for 20 years - paying more than most more than likely as not getting new customer deals throughout this time. 

[Daniel0210]

@LisaJEB 

Sky wouldn't have rung you but they do send out reminders before charges are applied. 

I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[LisaJEB]

Thank you

[Lisa-P1987]

Thanks for escalating this. We’ve sent @LisaJEB  an invite to chat.