24 Oct 2024 09:47 AM
Im trying to access the Bills on Bill &Pagament page but a message saying "This page is restricted" is coming up.
24 Oct 2024 09:51 AM
Posted by a Superuser, not a Sky employee. Find out moreAre you sign in with your main primary Sky ID and not any other ID you might have ?
24 Oct 2024 10:44 AM
Yes. The main one.
Not aware I had another ID.
24 Oct 2024 11:55 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
25 Oct 2024 08:48 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @Accounts.
No problem. Browse or search to find help, or start a new discussion on Community.
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